Many of our clients' IT systems are essential to the smooth, day-to-day conduct of their business. They need to ensure that their systems are maintained appropriately, and that should hardware malfunction, it won't result in excessive downtime.
The Protect·IT service level provides these clients with the protection they need, including regular monthly maintenance of their critical systems, priority attention in our service queue, and a guaranteed response time of less than 4 hours.
Protect·IT is the optimum package for 70% of our clients.
Key Package Features
- Lower Service Rates than Revive·IT
- Lower Minimum Charges than Revive·IT
- Contract Price Protection
- Onsite & Remote Support
- Guaranteed Response Times within 4 Hours
- Regular Monthly Maintenance of Critical Systems
- Service Queue Priority
- Critical Updates Installed Monthly
- Optional Pre-Purchase 'Time Blocks' Plan
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